Real-time operations
Real-time communication and support for a growing marketplace
A booking marketplace needed customers, providers and its own team to communicate quickly, and to spot problems before users did. We built the messaging, support and operational tools.
- A beauty and wellness marketplace
- Software engineering, Reliability and operations
- 12 September 2026
- 3 min read
Client anonymised. No figures are published for this engagement.
The challenge
Customers often have questions before they book, and providers need to confirm details quickly. When answers are slow, bookings are lost.
The operator also needed a way to support customers and providers in one place, and to see when something on the platform was going wrong before it affected people.
The goals
- Let customers and providers talk to each other in real time
- Keep everyone up to date the moment something changes
- Give the support team one place to manage requests
- Make problems visible and easy to recover from
How we helped
We built real-time messaging, live updates and notifications into the platform, using the same secure sign-in and permissions as the rest of the system.
We also built a support system for the operator’s team, and the monitoring and logging needed to run the platform with confidence. When a background task fails, it is captured so the team can see it and try again, rather than it being lost.
The outcome
Customers and providers can communicate while they still have the app open, the support team works from one shared view, and the operator can see and fix problems quickly.
More delivered work
A booking marketplace for customers, providers and the business that runs it
A beauty and wellness business wanted to launch a marketplace that customers and service providers could both trust. We designed and built the platform from the ground up.
Making every payment verifiable for a payments business
A payments business needed to be certain that every payment was correct and complete, and to prove it to merchants and auditors. We built the system that gives them that certainty.
If this sounds like your situation, start with an assessment
An assessment takes two to three weeks, and gives you a written view of where you are today and a costed plan. It does not have to lead to a build, and that is a perfectly good outcome.